web hosting customer support

Importance of Web Hosting Customer Support Services

Presently, there are hundreds of companies across the world offering web hosting services. If you search on Google, you will find a plethora of options in the search result. This might make it overwhelming for you to choose the right service for your business. Every web hosting company promises to offer unlimited storage space, unlimited bandwidth, and hosting support for several websites. Nevertheless, one thing that every business needs to consider before choosing a hosting provider is its web hosting customer support. 

About 52% of the customers are ready to move to another hosting provider due to poor customer service. In fact, about 80% of the businesses have stopped working with hosting providers because of their unprofessional customer support.  

Usually, hosting providers say that they offer 24/7 customer support. However, businesses need to be careful when choosing a provider. Sure, it is difficult to check a provider’s customer service. But you can always call to check how they respond, before signing up for their service. If you are satisfied, you can proceed further. 

Here are some of the advantages you can enjoy when you hire a web hosting provider with the right support service. 

Web Hosting Problems can be Fixed Any Time You Want

If ever your website isn’t visible because of a server problem for a long time and no one is available when you call the web hosting company, what will you do? Surely, the downtime will affect your conversion and sales. This is because people who have been trying to visit the site will find it unavailable. So, eventually, they move on to the competitor site. 

Even though none of the web hosting services offer 100% error-free service, the customer support teams have to be ready to handle your problems. Thus, you will not miss out on the chance to reach out to your potential audience. A professional and reputable web hosting service is always ready to take up your problems and solve them. 

Catering to the Commitments

Like any other business, catering to the commitment is important, even with web hosting. It is an important feature as it differentiates an amateur provider from a professional one. 

So, you might have chosen a plan that provides certain web hosting facilities. For instance, free for a year, unlimited bandwidth, etc. It is on the customer support team to convey their package details to the respective hosting team and ensure that they deliver the result within the time agreed upon. 

Easier to Install New Tools

A majority of the web hosting companies provide many software and tools to stream the site features. One of the most popular software Integration is Content Management Systems, such as Joomla, WordPress, and Magneto. These partners are indispensable when it comes to blogging. 

At times, installing them requires more than just the click of a button. Thus, in case you get stuck or lose track, you can reach out to customer service. The service team will help you out with the process. 

Conveniently Install Hosting Upgrades

At times, the site exceeds your expectations and grows much faster than you estimate. In situations like this, it requires more resources than the amount that has been allocated for handling workload and traffic. 

So, you can ask the customer support team to upgrade the resources. They let you know that the packages can offer the needed resources and what each cost. The customer support team can guide you through the upgrades on the site. Thus, you don’t have to suffer a data loss. 

How to Choose the Best Web Hosting Customer Support?

Website hosting isn’t easy. If the web hosting service does not offer quality customer support, you can encounter many problems. This is the reason you have to be sure that you are choosing a hosting provider with good customer support. 

  1. Response Time

Response time refers to how long the customer service team takes to respond to your call. Having a response is non-negotiable when you are choosing a hosting provider. No one can wait when their dream site hits a roadblock, and they are unable to find a way to get out. Hence, the customer support team has to be on standby to pick up the call. 

Also, emails take much longer when it comes to response time. Thus, you need to check if the hosting provider has a live chat or phone option. 

  1. Resolution Time

No matter if you have a simple website or a site with thousands of visitors, it might run into problems some time or the other. You should not take long to resolve the problem as even a second delay can be very critical. 

If the email doesn’t work and the website is down, customers might leave the site with a poor impression. This is particularly true for an e-commerce site. Website problems might occur at multiple levels. So, resolution time will vary for the web hosting customer support. However, it should not take more than 24 hours to resolve the problem. 

  1. Contact Method

Even though email is the most popular form of contact support for web hosting customer support, we prefer the following methods. 

  1. Live Chat: It is the best option for people who want to handle multiple tasks at once. With this, you can continue with your business initiative, while seeking support from dedicated personnel.
  2. Phone Support: It is the fastest method to get in touch with the customer support team. You don’t have to wait for an email and message. If you want, you can talk to them in real-time and tell them about your problem. 

Bottom Line: Best Web Hosting Customer Support

Your customer support team should be able to handle the issues you are facing. If they can, you have peace of mind that the site is in capable hands. 

One hosting provider with the best customer support is Eltris Shared Hosting. You can reach out to customer support through email or by creating a ticket. It has a responsive customer support team. The company does its best to offer top-notch service to its customers. Eltris Web Hosting Customer support is super active and resolves customer queries in a timely manner. The company has been operating in the business for more than 20 years and knows how to keep everything running.