The complaints about missing or lost email folders have increased among iPhone and iPad users. Apple launched the iOS 13 update a year ago. Since then, Apple users had reported multiple instances when the BTInternet IMAP folders of one or more of their accounts went missing. This is a serious problem if the IMAP folders are missing from your iPhone.
With 728 million iPhone users and 80.9 million iPad uses in the world, email folders suddenly going missing is a big issue.
In this post, we’ll discuss this issue in-depth and how you can resolve it. Let’s get started.
Why IMAP Folders are Missing?
The reasons why IMAP folders are missing can vary. Sometimes it could be due to changes in your device, such as updates or factory resets. As discussed, a majority of iPhone and iPad users faced this issue when they updated to iOS 13.
But sometimes, it could be due to other factors like corrupted system files or a system error. But whatever the case, missing email folders may seem scary as all your emails disappear all of a sudden. Thankfully, it’s not a serious issue and can be resolved. Let us now discuss what to do in case IMAP folders are missing from your iPhone.
How to Get Your Missing Folders Back?
The easiest step is to close the app and restart the device. Go to your application settings and force the Mail app to close on your iPhone or iPad. Once closed, restart your device and check the mail folder again. If this doesn’t help, follow these steps.
Click on the Settings, and visit your BTI Account in the Passwords and Accounts section. There, disable the Mail option. Wait for a few seconds and enable Mail again. Remove your account, log in again, and see if your missing folders show up.
If this doesn’t help, remove your account and add it again. Make sure you have your email address and password saved in a safe place. Now, use a desktop and sign in to your email using the provider’s website.
Once done, remove your account from your iOS device by selecting the Delete Account option in the Passwords & Accounts section. Add it back again to see if you get your folders back.
IMAP Path Prefix
In some cases, you’ll be able to perform regular email operations, like sending email and receiving messages. Only a few folders will be missing. In that case, the chances are that you have the wrong IMAP Path Prefix setting.
To resolve this, go to your Settings and select the Mail option. In the Accounts section, select your email address, and in the Account settings, select Advanced.
Towards the end, you’ll see the “IMAP Path Prefix” option. You can either leave it black or enter “INBOX.” Make sure you don’t write anything else. Now save the changes and head back to your email account.
Most likely, you’ll be able to view your folders. This works if the IMAP folders are missing due to the IMAP Path Prefix issue.
Conclusion: IMAP folders are missing
The incidents of email folders missing have increased. But in most cases, it’s not something to worry about. This issue usually arises when you update or reset your device. So by following the above steps, you can get your missing IMAP folders back.
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